Returns & Exchanges
At Herboxa, we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, you can return or exchange them within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Place the unwashed and unworn items with original tags attached back into their original packaging to ensure they are protected during transit.
Attach the Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return package, covering any previous shipping marks.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing